Frequently Asked Questions

1How are deliveries fees charged?

Delivery is calculated according to weight and country, this will be displayed at the cart checkout

2How long do deliveries usually take?

The delivery time is within 3 days depending on your destination Emirate state Please note that if your order is delayed, you can email your order number to hello@safoodstore.com and we will assist with tracking and communications.

3Why are delivery fees different?

Our delivery fees are based on where you are located in the UAE and are calculated using the distance between your delivery location and our warehouse location (which is based in Dubai).

4Does SA Food Store handle product deliveries?

No, we do not handle the product deliveries. We use a range of independent courier companies for our deliveries. If any issues arise on their end, all we can do is assist with the communication between them and you.

5Do I pay customs duties if I request delivery outside of the UAE?

For deliveries to countries outside of the UAE, please note that customers will be liable for customs duties as per their country’s rates.

6What are SA Food Store’s payment method options?

We have a range of safe and secure online payment methods from internationally renowned payment gateway companies for our South African customers living in the UAE to choose from. These include:

  • Visa
  • Bancontact
  • KBC/CBC
  • ING
  • PayPal
  • Apple Pay
7Where is SA Food Store based?

We are solely an online store with a central distribution warehouse catering to the UAE. We don’t have a physical store.

8What countries does SA Food Store deliver to?

We bring the taste of South Africa to countries throughout the Middle East. These destinations include:

  • United Arab Emirates
  • Saudia Arabia
  • Bharain
  • Qatar
  • Oman
  • Kuwait